Trumaker makes ordering menswear easy. We put a ton of time and effort into making the best products you’ve ever experienced and we stand behind them. If you are not satisfied within 30 days of receiving your order, Trumaker will make it right. Guaranteed.
If your first custom shirt, suit or blazer requires any minor adjustments, Trumaker will work with you to get your Trumaker fit dialed in just right, whether that is through a small alteration or a complete remake. We’ll save the changes in your profile so all future orders will fit just right. Alteration and remake requests must be made within 30 days after you receive your garment.
Our custom items are designed to look great in spite of natural body weight fluctuations (+/- 10 lbs). If you wish to adjust your fit, your Outfitter will come back for free re-measurements so future custom items fit well. We are not responsible to alter or replace Trumaker custom items in the wake of major body changes.
The item must be returned within 30 days in new condition. This includes belts, wallets, boots, sweaters, or any good that is not custom made. Anything returned past 30 days is subject to company approval for the return.
We do not offer returns and/or refunds on custom or made-to-measure garments.
Store Credit may be issued on a case by case basis depending on the circumstances as determined at the discretion of Trumaker.
Client acknowledges that Custom and Made-to-Measure Garments are produced exclusively for and at the direction of the client and their specific body measurements and style requests at the time the order was initiated and any request for changes after production begins may be subject to additional fees at the expense of the client.
We will do our best to accommodate updates to your orders as they are made. Orders made before 3PM PT on the day of your order are typically easy to handle and can be done quickly. Email us at [email protected] for assistance.
Changes to your order made after 3PM PT on the day of your order may not be possible. Once an order has been placed after this deadline, it becomes very difficult to make changes. Additional charges and delays in shipping may occur.